TERMS OF USE – CIGARS EUROPE

1. INTRODUCTION
Welcome to Cigars Europe. By accessing and using www.cigarseurope.eu (the "Website"), you agree to be bound by these Terms of Use. These terms apply to all visitors, customers, and entities engaging with our platform.

If you do not agree with any part of these terms, please do not use this Website.

2. AGE & LEGAL COMPLIANCE
2.1 Age Restriction
🚨 You must be at least 18 years old or the legal smoking age in your country to use this Website or make a purchase. By proceeding with a purchase, you confirm you meet this requirement.

2.2 Compliance with Local Laws
Cigars Europe operates in strict compliance with international and national tobacco laws. Customers are responsible for:
✔ Ensuring that purchasing Cuban cigars is legal in their country.
✔ Being aware of and complying with customs regulations and duties in their jurisdiction.

3. CUSTOMS & IMPORT RESPONSIBILITY
3.1 Understanding Your Local Import Laws
It is the customer's responsibility to understand and comply with local tobacco import regulations.

All orders are shipped with accurate product descriptions, value, and country of origin as per international trade laws.
We do not mislabel or under-declare shipments—requests for false declarations will be denied.

3.2 Customs Duties & Import Taxes
Customers are responsible for paying any applicable import duties, VAT, or taxes charged by their country’s customs authorities.
If customs in your country confiscates or returns the package, we are not responsible for refunds or reshipments.

3.3 Refused or Seized Shipments
Customers who refuse to pay customs duties and abandon shipments will not be refunded.
Accounts that repeatedly refuse shipments will be permanently banned.
🚨 We strongly recommend checking with your local customs office before placing an order to avoid issues.

4. SHIPPING & GUARANTEED DELIVERY POLICY
4.1 Guaranteed Delivery
We offer guaranteed delivery. If your package is lost in transit or goes missing, we will:
✅ Reship or refund the order (subject to verification).
🚨 However, fraudulent claims will be investigated.

4.2 Fraudulent Claims & Blacklisting
We track all claims. If an account has excessive lost-package claims, we may:
Request additional verification before fulfilling future orders.
Deny future claims if fraud is suspected.
Blacklist and report fraudulent activity to payment processors and legal authorities.
4.3 Shipping Address Accuracy
Customers are responsible for providing an accurate shipping address.
We are not liable for non-delivery due to incorrect addresses provided at checkout.

5. RETURNS & REFUND POLICY
🚨 ALL SALES ARE FINAL—Refunds are only considered under the conditions below.

5.1 Damaged or Moldy Cigars
We guarantee freshness and quality, but if cigars arrive damaged or moldy, we offer:
✅ Partial credit
✅ Partial refund
✅ Full refund (upon return & inspection of the box)

📌 Important: If you request a sealed box, we cannot inspect it before dispatch. You accept full responsibility for the cigars' condition upon arrival.

5.2 Full Box Returns
Advance notice and clear photos of the cigars are required before returning.
Refunds are issued only after the cigars have been received and inspected at our warehouse.
5.3 No Refunds for Natural Variability
Cuban cigars are a natural product—flavor, draw, construction, and aroma may vary from box to box.
We do not issue refunds for personal taste preferences.
5.4 Address Issues & Customs Seizures
Incorrect Addresses: If a package is undeliverable due to a wrong address, the customer is responsible.
Customs Seizure: If a package is confiscated by customs, we are not liable for refunds or reshipments.
📌 Cigars Europe reserves the right to make the final decision on all refund requests.

6. FRAUD PREVENTION & ACCOUNT TERMINATION
🚨 We take fraud seriously. Any attempt at deception will lead to legal action.

6.1 Order Verification
For security reasons, we may request additional verification for high-value orders or suspicious activity.

6.2 Abuse of Promotions & Chargebacks
❌ Customers who misuse one-time promotional codes will have their accounts terminated.
❌ Fraudulent chargebacks will be legally pursued, and accounts will be permanently blacklisted.

7. PRODUCT AVAILABILITY & PRICING POLICY
Prices are subject to change without prior notice due to market conditions.
We reserve the right to cancel any order if a pricing error occurs.
📌 Cuban cigars are a luxury product—limited availability and demand fluctuations can affect stock levels and pricing.

8. MODIFICATIONS TO TERMS OF USE
We reserve the right to update or modify these terms at any time. Continued use of the website after updates constitutes acceptance of the new terms.

📌 Customers should review this page periodically for changes.

9. CONTACT US
For any inquiries regarding these Terms of Use, please contact us via:
📧 Email: info@cigarseurope.eu
🌍 Website Contact Form: CONTACT US

📌 Thank you for choosing Cigars Europe—your trusted source for Limited Edition, Rare, and Vintage Cuban cigars.